Photographer: Flossy Photography
Answers to make you feel at ease.
For further information please see our terms and conditions or contact us directly.
General hiring
What are your office hours?
Our office hours are 8:30 am to 5.00 pm Monday – Friday. Saturday by appointment only.
What areas do you service?
Predominantly we service the South West area but we also travel to the Great Southern and Wheatbelt areas and Perth.
Is there a minimum hire order?
Yes, if delivery is required, a minimum of $500 needs to be spent on hired items for events held in Southwest WA and a minimum of $2000 for Perth, the Great Southern and Wheatbelt areas. This amount excludes delivery and collection fees.
If you require a DIY service (meaning you pick up and drop off at our warehouse in Capel) there is no minimum hire.
How do I request a quote?
Simply add the items you would like to hire to the shopping cart on our website, fill in your information and checkout. We will return a quote to you via email. Alternatively, you can call us directly on (08) 9727 1428 to discuss or email info@hireinstylewa.com.au.
Do you require a deposit?
To offer security to you (the client) and Hire in Style, a 40% non-refundable deposit of the overall invoice amount is required in order to confirm a booking. Quotes may be issued; however, hired items cannot be held until the deposit has been received.
Please note: Credit card details are required as part of the booking process. These details are kept on file during the hire period as security
When is full payment expected?
Your full payment is required to be paid 21 days prior to your event. If your event is booked within the 21-day period, full payment is expected upon booking.
Do you offer a planning/styling service?
We have in house planners and stylists to assist you with bringing your vision to life. Book a consultation to see how we can help you with your wedding or event.
What happens if I notice there are items missing or damaged when I receive my order?
We at Hire in Style have strong quality control procedures in place. All equipment is checked, cleaned and counted prior to delivery or pick up. However, if you notice items are missing, damaged or not delivered in a satisfactory condition please ensure you notify us within 6 hours of receiving the equipment. All items missing or damaged need to be declared before the event to avoid extra charges.
Do you do lighting installs?
Hire in Style will not be responsible for installing lighting inside a marquee that is not owned by Hire In Style.
For any outside lighting installations or lighting installs inside Hire in Styles marquees then a detailed floor plan needs to be provided at least 21 days prior to the client’s event. Any on day changes to this floor plan will incur additional labour charges.
Coronavirus Policy
What measures are you putting in place?
Hire in Style is committed to ensuring that all measures are put in place to eliminate the risks of contracting coronavirus for all people associated with our operations. No business objective comes before the health & safety of our team and clients.
In order to achieve this commitment, Hire in Style will:
- Provide Facemasks and gloves for all employees rostered for any events where possible
- Provide hand sanitiser in every vehicle
- Ensure that there is minimum face to face contact between clients and team members
- Maintain furniture to a high standard of hygiene by disinfecting all furniture on return of hire
- Ensure any sick team members are not rostered on for at least two weeks after being notified of the illness
- Postpone any face to face client meetings by organising alternative video conference arrangements
What is your change/cancellation policy?
- Our current cancellation policy still stands that all deposits are non-refundable.
- Those that wish to postpone their bookings that are held between March-June 2020 will receive a credit with Hire in Style to use at a later date which is convenient for all parties within 12 months of your original date.
- No cancellation or postponement is valid unless it has been acknowledged in writing by the hire company.
- Cancellations before 21 days are eligible for a refund, less the booking deposit and the $95.00 administration fee.
- Cancellations within 21 days prior to the event date will be refunded the delivery and pick up fees only. The refund will be less the administration fee.
This policy may change depending on any updated government regulations.
Delivery & pickup
Is the delivery fee included in the hire price?
- Date of the event
- Delivery location
- Accessibility
- Quantities ordered
What is your delivery fee?
Our delivery fees vary depending on the location of your event and your actual order. To give you an idea of how we price our deliveries we take into consideration the following:
- Most orders take up to 1-2 hours to load the truck with two people
- Anywhere between 1- 4 hours travel to your location.
- Arrive and unload your order may take another 1-2 hours.
- Travel from your location to our warehouse is approximately 1-4 hours.
- And then returning for pickup, everything mentioned above reoccurs.
A normal delivery and pickup for Hire in Style is anywhere between 16 – 25 hours (hours total is for two delivery drivers) + fuel and truck expenses. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.
When will my delivery be scheduled to arrive?
A member of our team will contact you, one to two weeks prior to your delivery to inform you of the delivery time. We require flexibility around delivery and collection, all times given please allow a two-hour window.
Are we able to pick up our hire order?
We do offer a DIY service enabling you to collect small orders. Each order is individually considered for DIY pickup depending on the items you require (some items we do not allow to be picked-up). Our pickups and drop-offs for DIY orders are only available Monday – Friday 9:00am – 4:30pm. To avoid any late fees, all items must be returned at the agreed date and time.
What vehicle should I bring to collect my order?
We recommend that you bring an enclosed vehicle and remove any car seats, tool boxes or other loose items. Should you have an open-top vehicle or Ute, you will need to supply your own ropes and tarpaulin to ensure that all stock is securely fastened and protected from the elements.
If Hire in Style deems your vehicle to be unsuitable or unsafe, we reserve the right not to release the hire items. If you would like to discuss your vehicle suitability prior to collecting, please call the office.
Do you offer a "setup" service when you deliver the hired items?
On most occasions we deliver your items to a secure location allowing yourself, venue, stylist or planner to arrange the furniture as they please. For décor items, we do not set these up as there is a certain amount of planning and styling required for this; however, for furniture, tables and chairs we are happy to provide you with a quote to set these in place for you. Please note, someone will need to be onsite to instruct our delivery drivers on the setup location of each item.
Can I collect/drop off on a weekend or a public holiday?
If a client is collecting and dropping off hire items at Hire In Style’s warehouse this will need to be during normal working hours (8am-5pm) and days (Monday-Friday). If it is outside of these days and times or on a public holiday the client will incur additional charges.
Returns, Damages, Changes and Refunds
What happens if something gets broken/damaged or unreturned?
If an item is lost, stolen, badly damaged or broken (including packaging items), payment of full replacement value is required within 5 business days.
If an item is returned damaged but repairable, you will be issued an invoice for the cost of repairs and payment is required within 5 business days.
What happens if items are returned dirty?
All equipment is to be returned to the hire company in a clean but not necessarily sterile state, unless otherwise specified. A member of Hire in Style’s team will assess each item and determine if further cleaning is required. Returned equipment that requires further cleaning will incur an additional charge and full payment is required within 5 business days.
What is your cancellation and refund policy?
The Client may cancel an order, though please note cancellation fees will occur. No cancellation by the client is valid unless it has been acknowledged in writing.
Fees and charges are as follows;
- Booking deposits paid are non-refundable to cancellation, change of date or change-of-mind.
- Any refunds will incur an administration fee of $95.00; your refund will be less this amount.
- Cancellations before 21 days are eligible for a refund, less the booking deposit and the $95.00 administration fee.
- Cancellations within 21 days prior to the event date will be refunded the delivery and pick up fees only. The refund will be less the administration fee. The hire items dollar amount will not be refunded as this is considered loss of opportunity.
- These cancellation terms also apply to cancellation of individual items from any confirmed order.
Can I change my order before my event?
Changes to an order can be made before 21 days prior to the event date, 4 changes are accounted for, there after any additional changes may be subject to an administration fee of $95.00 at the discretion of the hire company.
Hire in Style only allow additions to the order within 21 days prior to the event date due to loss of opportunity. Sit down events will require final numbers to be finalized 21 days prior to the event date when the final payment is due.
What happens if items are not returned on the date specified?
In the event any hire items are not returned to Hire in Style by the specified time and date, you will be given a grace period of five business days to return any unreturned/missing items. After this period the items will be charged for at the full present-day value and will not be eligible for a refund, even if returned, as this is considered loss of opportunity.
