Photographer: Lee Grffith Photography
We hope we have answered most of your questions
For further information please see our terms and conditions or contact us directly.
General hiring questions
What are your office hours?
Our office hours are 9.00am-5.00pm Mon-Sat by appointment only.
What areas do you service?
Predominately we service the Great Southern region and surrounds; we do however travel to Perth and the South West if required.
What is the hire period?
The hiring of the items will commence from the agreed delivery or collection date and time with the owner and will need to be returned within 2 days from the event date specified on your invoice unless otherwise specified and/or agreed with the owner. The client is entitled to use the hired items for this hire period. Please note you can hire out our products for longer periods of time, but additional fees will apply.
Does Hire In Style have a minimum hire order?
Yes, our minimum order for delivery and pick up needs to be $500 (excluding delivery fees) within a 200km radius of Kojonup. If the distance is greater than this there is a minimum spend of $2,500 for delivery and pick up; however, if you are dry hiring items (pick up and drop off yourself) then there is no minimum spend (Please note that not all items can be dry hired).
How do I request a quote?
If you would like a quote from us then please make sure you add your items to the cart and ensure you include the quantity and we will return a quote to you via email. Alternatively, you can call us on 0407 972 466 to discuss or e mail us on info@hireinstylewa.com.au.
What do I need to include when getting a quote from Hire in Style?
When requesting a quote from us we will need to know when and where your event is, if your event is sit down or cocktail style and we will also need to know what marquee/furniture/decorative items you would like. We are happy to go through this with you on the phone, via e mail or by using our user friendly website which allows you to add the furniture you wish to be quoted on.
When does the remaining balance of payment need to be made?
The balance of the invoice must be paid at least 7 days prior to the delivery or collection of the hired items.
Do you request a deposit?
A deposit of 20% of the overall invoice amount must be paid to Hire in Style to secure your event date and booking.
How do I confirm my date?
Once you’re happy with your quote then we will generate an invoice and you will be required to pay a 20% deposit of the overall invoice amount to confirm your date and booking. Please note that we will not hold dates without the 20% deposit.
Do I have to pay for items that I hired, but didn’t use?
Yes, all items hired need to be paid in full whether they were used or not.
Do Hire in Style offer a styling service?
Hire in Style do not offer a styling service, but are happy to help you with suggestions to help you achieve your vision.
What happens if I notice there are items missing or damaged when I receive my order?
Please ensure you tell a member of the Hire in Style team when they drop off the items and this will be documented on the delivery form and reimbursed accordingly; however if noticed once they have left then please phone 0407 972 466. All items missing or damaged need to be declared before the event to avoid extra charges.
Delivery & pickup
Is the delivery fee included in the hire price?
The delivery fee is not included in the hire price as it varies on each individual order. The delivery fee is determined by the following;
- Date of the event
- Delivery location
- Accessibility
- Quantities ordered
What time will my delivery arrive?
A member of our team will contact you a week before your event to individually discuss the delivery of your hired items.
Are we able to pick up our order?
We do offer a dry hiring service which means you can come in and pick up and drop off your hired items, but please keep in mind that there are certain items which we do not allow to be dry hired and must be delivered and collected by a member of the Hire in Style team.
When we collect from Hire in Style what vehicle can I use?
Please ensure that you arrange an enclosed vehicle or trailer to pick up your hired items. If items are going on a trailer please make sure you have adequate straps to secure the hired items during transit. Blankets will be provided to protect the items hired.
Do you offer set up services when you deliver the hired items?
Normally we deliver the hired items to a secure location for yourself or your planner/stylist to set up; however if you wish for the items to be put into place for you then this will need to be discussed prior to delivery and someone will need to be there to instruct the location of the items and will incur a small set up fee. Please note that smaller decorative items will need to be set up by you or your stylist.
What is your delivery fee?
Hire in Style base their delivery fee on your location and the items you have ordered for your event.
-Most orders take between 1-2 hours to pack the truck with two workers loading
-It then can take anywhere between 1 -4 hours to get to your location
– 1-2 hours to unpack
– Then the return to pick up, load, travel and unload at the warehouse
The above isn’t taking into account the fuel and truck expenses. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.
Returns, Damages, Changes and Refunds
What happens if goods are lost or damaged?
You are responsible for the hired items from the time of delivery or pick up until collection by or returned to us and you will be required to pay for any damages (such as red wine stains, candle wax, scratches, chips etc) or losses if they are beyond repair. Full payment will be required to replace the item at the present day value. An invoice will be issued following the event and will need to be paid in full within 7 days of the invoice date. If an item is returned damaged, but repairable, you will be sent an invoice for the cost of the repairs.
What happens when your items are returned dirty?
Hire items need to be returned in a reasonably clean, but not necessarily sterile state or a cleaning fee may apply. This varies from item to item, but will be accessed and determined by a member of the Hire in Style team. If further cleaning fees are applied then an invoice will be issued following the event and will need to be paid in full within 7 days of the invoice date.
What is your cancellation and refund policy?
If bookings are cancelled up until 4 weeks prior to their event date as stated on the invoice, Hire in Style will make a full refund of any hire fees paid in that time, including the deposit; however if bookings are cancelled within 4 weeks of the event date as stated on the invoice, Hire in Style will make a full refund of any hire fees paid in that time, forfeiting the 20% deposit. Bookings cancelled within 7 days of the event date as stated on the invoice will forfeit 50% of the total hire fee. These cancellation terms also apply to cancellation of individual items from any confirmed order. Items cancelled less than 48 hours before delivery or collection will be charged at full hire cost plus transport costs (if any incurred). Changes requested less than 48 hours from delivery or collection will be limited to additions only and will need to show proof of payment before items can be delivered or collected.
Can I Change my order before my event?
We are happy to make changes for you until the final payment is made 7 days before your event, it will then be limited to additions only after this time.
What happens if items are not returned on the date specified?
In the event any hire items are not returned to us by the specified time and date, and in accordance with our terms and conditions, it will be subject to a continuance of an agreed rental fee of 10% of the original hire cost per item per day until the items are returned. The company may cancel this agreement and claim damages at any time. If you can foresee that you may return the hired items late then please ensure you inform us early so we can help come up with a solution.